At any time for any reason you wish to close your account we will cheerfully refund all prepaid fees in the form which they were rendered. This guarantee covers all accounts except for dedicated server accounts. Dedicated server clients should consult their contract agreement for particulars.
The following items are refundable.
- Future hosting periods
- Requested services and consulting not performed
- Software undelivered and cancelable
The following items are not refundable.
- Domain registration fee
- Account set up services
- Past and current hosting periods
- Services and consulting performed on an hourly or quoted basis
- Any item(s) specified non-refundable in the “Getting started” agreement
99% Uptime Guarantee
During the three billing periods if your server is offline for more than two hours we will credit your account for one period of hosting based on your average hosting fee for those three billing periods. This guarantee covers all accounts except for dedicated server accounts. Dedicated server clients should consult their contract agreement for particulars.
Offline is defined as having the following services not assessable to the backbone of the Internet.
- HTTP Server
- FTP Server
- SMTP Server
- POP Server
- DNS Server
The following items do not constitute your server being offline.
- Scheduled maintenance
- Software and hardware upgrades
- Client requested set up and configuration
- Loss of accessibility resulting from third party Internet access providers
- Circumstances beyond our control (i.e. acts of Mother Nature)